Terms & Conditions


Rosemount Pharmacy and Simple Online Pharmacy are regulated by the relevant UK medical bodies. We offer information, advice and treatment for a range of medical conditions. This service is provided by qualified UK doctors who are registered with the General Medical Council (GMC) . Our pharmacy is regulated by the General Pharmaceutical Council (GPhC), with medicines sourced from UK Wholesalers.

Privacy and Security


Our Commitment to YouYour Commitment to Us
Professional responsibilityProvide accurate information
Provide professional and transparent serviceConfirm you are aged 18 or over
Prescribe in the best interest of the patientComply with instructions
Take all reasonable steps to protect patients’ personal informationNotifying your GP is your responsibility
Safe and Secure patient experienceNotify our doctors of any side-effects

Information and Advice

The information and advice provided Dr K when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is accurate and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.


All prices on this website are in GBP and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.


Completed Orders


When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.


In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions.

Order Authorisation

Our doctors can only make a decision as to whether it is in the best interests of the patient to receive a medicine when the doctor has all relevant information. On occasion, this may require the doctor to ask the patient for additional information further to the information that was provided in response to an online questionnaire.

Postage Costs

Postage and packaging is charged on all orders of medicines that are sent in the post. The different costs associated with the postage can be seen under ‘Delivery‘ on our website.


The pharmacy will dispense all medicines. Medicines will be dispatched normally within 1-2 working days of the doctor authorising prescription. All medicines for delivery by post are sent out using Royal Mail 1st class signed for or Next day guaranteed depending on which service you select. DHL express is used for EU orders sometimes, details are provided once the order is placed.

Returns Policy

You can return any unwanted items within 7 days of receipt for a refund or replacement to the dispensing pharmacy. Please inform us of the returned item via email at
Unfortunately, the postage cost and tracking of returned items are the responsibility of the customer. We suggest using registered post to prevent further dismay. Returned item(s) must be undamaged, unopened and in their original packaging; We reserve the right to decline a refund in such instances.

Refunds Policy

Complaints Procedure

We aim to maintain 100% customer satisfaction, however there may be instances where you are not satisfied with our service . We operate a continuous improvement policy in customer care and always en-devour to get things right first time. If you are unhappy with any aspect of our service please contact us immediately we will be more than happy to rectify any issues you may have.

For complaints please direct your concerns to We will respond to you within 48 hours.

Signed for deliveries

Notification of errors

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error you should contact us immediately on +44 (0)1224 582085 or email us at

Information on this website

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or chance leading to the information being out of date occasionally. General medical information provided on the website is not a substitute for specific and personalised medical advice and should not be read or used as such.

Third Party Rights

Nothing in these Terms and Conditions is intended to, nor shall it grant a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

Our Right To Vary The T+C's

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:

  1. Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
  2. We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.